Which backups are created, how long are they saved and where do I find them?
We make full backups every night around 04:00, and this is automatically done for both the database and application code. Because we do not want to overload a server with backups, backups of a single server are not started at the same time. It depends on the number of backups created sequentially whether the backup starts exactly at 4:00 or in some cases an hour later. We store the backups geographically separated to ensure that they are always available.
De entire database is backed up every night.
~/domains/<domainname> is backed up except for the next files and maps:
Additionaly, the crontab
~/supervisor/supervisor.d and the
~/.ssh folder of a user are backed up as well.
By default backups are stored for 7 days. At your request the retention period can be extended per domain, database, server or even everything. This depends on the amount of data and the associated costs, ask our support team for more information.
Database backups are created by Percona Xtrabackup. File backups are created by Restic. Every customer receives his own encryption key, which will be used for encrypting the backups. These keys are securely stored at Hipex and only used during a backup restore.
Backups are restored and viewed, through a support request. In the very near future this will also be possible by using our dashboards.