Pack Hosting Panel

Abuse reports

What is an abuse report and how can it be prevented?


You will only get an abuse report in case your website does not comply with certain requirements. Often, abuse will be seen as internet abuse and can damage your website.

Why do I receive an abuse report? It can be caused because of:

  • Malware
  • Phishing
  • Brute Force attacks
  • Spam
  • Copyright infringement

When we notice that your server is is an victim or causes one of those situations, we will contact the owner or technical party. It is usual that we get 24 hours from our partners to solve this issue. If the Abuse report is not resolved within 24 hours, the website / webshop could be taken offline.

In case you have a Dutch domain extension (.nl), you could receive a report from Abuse204.nl or netcraft.com. However, you can prevent these abuse reports by checking your application regularly.


  1. A common issue is that the application or used plug-ins / extensions are not updated to the latest version. Make sure you update regularly and install security patches as soon as possible.
  2. Do not make use of illegal or unknown plug-ins / applications, usually backdoors or other dangerous code make use of it.
  3. Make sure that bots do not have access to a potential web form, this can be done by a captcha for example.
  4. Make sure you do not have admin or phpmyadmin enabled in your public_html folder. These are very widely used applications and they are susceptible to attacks, if they aren't updated regularly. Alternatively, we recommend using a tool like MySQL Workbench and connecting to the database with an SSH tunnel.
  5. If you use Magento, make sure your websites are registered with Magento Security Scan Tool (free) from Magento.com/security or go to: https://magento.com/security
  6. Use a strong password and change it to a new one regularly.
  7. Don't use domain names from known brands or patented ones.
  8. When you buy products from third parties, make sure that the rights of images and logos are included in a license agreement.